Welcome to Flowers Oxted, your trusted partner for online flower delivery in Oxted and the surrounding areas. By accessing, browsing, or making a purchase from our website, you accept these Terms & Conditions in full, which govern your use of our site and services. We kindly ask all customers in Oxted and nearby areas to review the following terms carefully. These Terms & Conditions form the basis of your relationship with Flowers Oxted for all online orders, deliveries, and related services.
To ensure seamless online flower delivery in Oxted, we have designed a straightforward order process. Orders can be placed directly through our website. When making a purchase, you will be prompted to select your desired bouquets, arrangements or floral gifts, provide delivery information, and choose a preferred delivery date. Every order is subject to acceptance and availability. Once submitted, you will receive an order confirmation via our website's interface or automated messaging system. This confirmation serves as our acknowledgement that we have received your request, but it does not indicate acceptance of your order until payment has been processed and your flowers are dispatched.
We reserve the right to refuse or cancel orders at our discretion. Possible reasons include unavailability of certain flowers or arrangements, inability to deliver to the specified address in Oxted or surrounding areas, or suspicion of fraudulent activity. Should your order be cancelled, we will notify you promptly and refund any payment made in accordance with these Terms & Conditions.
To ensure timely delivery, please ensure all details provided at checkout are accurate and complete, especially recipient’s full address, delivery instructions, and contact information.
Due to the perishable and seasonal nature of flowers, certain products or components may, on rare occasions, be unavailable. In such instances, Flowers Oxted reserves the right to substitute with products of equal or greater value and similar quality. Any substitutions will preserve the style, value, and colour theme of the original arrangement wherever possible. We endeavour to maintain the highest standards and to inform you in advance of any significant changes regarding your order.
Our online flower delivery service covers Oxted and selected surrounding areas. Please ensure the delivery address is within our delivery zone before finalising your online order. Deliveries are generally made Monday to Saturday within standard business hours. While we strive to honour requested delivery dates and times, these may be impacted by factors outside our control such as traffic, weather conditions, or unforeseen events. We will do our best to communicate proactively in case of any delays affecting your flower delivery in Oxted.
If no one is present at the delivery location, our driver may leave the flowers with a neighbour, in a safe place, or follow other instructions provided at the time of ordering. Flowers Oxted cannot accept responsibility for loss or damage to orders left unattended following specific customer instructions. Re-delivery charges may apply if we are unable to complete a delivery due to incorrect instructions or address details.
All prices displayed on our website for flower arrangements and gifts delivered in Oxted are shown in British Pounds Sterling (£) and include VAT where applicable. Payment must be made in full at the time of placing your order using the payment methods made available on our website. We accept a range of secure payment options, including credit and debit cards as specified at checkout. Your payment will be processed securely via our third-party payment processor.
No order is considered confirmed until full payment has been received and verified. We do not store or have direct access to your payment card information. Please be aware that your card issuer may conduct additional security checks and that payment failure may result in a delayed or cancelled order.
If you wish to cancel or amend your flower order, please notify us as soon as possible after placing your order, and at least 24 hours prior to your scheduled delivery. Online flower deliveries in Oxted involve live and perishable products, and early notice helps us minimise waste and costs. Orders cancelled with adequate notice will be refunded in full. Refunds will be processed using the same payment method and may take several days to clear.
We regret that cancellation requests received less than 24 hours before the scheduled delivery date may not be eligible for a refund, particularly if your flowers have already been prepared or dispatched. For amendments to your order – such as changes in delivery address, recipient, or special instructions – we will do our best to accommodate your request if notified in a timely manner. Please note, we may be unable to accommodate changes close to the delivery date or time.
Our ambition is to exceed expectations for every flower delivery in Oxted. If, for any reason, you are dissatisfied with the quality or condition of your order, please contact us within 24 hours of delivery. We may request photographs to assess the issue. Once we have reviewed your complaint, we will offer a suitable solution, which may include replacement flowers, a refund or another agreed form of compensation at our discretion. Refunds, where applicable, will be made using the original payment method.
Due to the perishable nature of flowers, we are unable to accept returns except in cases involving damaged or substandard items. Flowers Oxted retains the right to refuse complaints made outside a reasonable timeframe following delivery.
It is your responsibility to ensure the information provided during the ordering process—including recipient name, delivery address, and contact details—is correct and complete. Flowers Oxted cannot accept liability for failed deliveries due to incorrect or incomplete information supplied by the customer. Customers must also ensure that care instructions provided with the flowers are followed to maximise freshness and longevity.
Flowers Oxted is committed to delivering high-quality floral arrangements for every online flower order in Oxted and the local area. However, our liability for any claim arising from order processing, delivery, or the use of our website is limited to the purchase price of the order in question. We shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of data, or disappointment. These limitations do not affect your statutory rights as a consumer.
We make every reasonable effort to display products and colours as accurately as possible. However, images on our website are for illustrative purposes only; actual products may vary due to natural differences in flowers and foliage.
By placing an order, you agree to the collection and use of your personal information in accordance with our Privacy Policy. This data is used strictly for processing your online flower delivery in Oxted, communicating with you regarding your order, and for improving our services. We are committed to ensuring your data is handled securely and in compliance with applicable data protection legislation in the UK.
Flowers Oxted cannot be held responsible for any delay or failure to perform our obligations under these Terms & Conditions if it arises from events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, severe weather, epidemics, strikes, transport failures, or restrictions imposed by local or governmental authorities.
All content, images, product descriptions, and designs featured on our website are the intellectual property of Flowers Oxted or our content suppliers. Use of this material, if not explicitly permitted, is prohibited. No part of the website may be reproduced, copied, or otherwise exploited for commercial purposes without our written permission.
These Terms & Conditions, and all matters arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions are intended for customers ordering online flower delivery to Oxted and all neighbouring local areas we serve. By purchasing from our website, you agree to be bound by these terms. If you do not agree, please refrain from using our site or placing orders.
Flowers Oxted reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect once posted on our website. Continued use of our services following any updates shall constitute acceptance of the revised terms. We encourage customers to review this page regularly to remain informed about our policies.
Should you have any questions regarding these Terms & Conditions, your flower order, delivery, or any other aspect of our service, please use the contact options provided on our website. Our team is ready to assist customers in Oxted and the surrounding areas with any queries or concerns to ensure your complete satisfaction with Flowers Oxted.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Oxted, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Oxted.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
