At Flowers Oxted, we are dedicated to providing only the freshest, highest-quality flowers to our customers in Oxted and the surrounding areas. As a trusted local florist, we take pride in serving households and businesses with beautiful floral arrangements that exceed expectations. Our Fresh Flowers Guarantee ensures that every bouquet leaving our Oxted shop is vibrant, fragrant, and long-lasting, reflecting our commitment to customer satisfaction.
We carefully hand-tie and package each arrangement to prevent damage during transit. However, if your flowers arrive damaged or in an unsatisfactory state, please let us know as soon as possible. To help us resolve the issue promptly, we may ask for photographs of the damaged flowers and packaging. Our team is committed to providing a swift resolution, whether through a replacement or a refund, as detailed below.
As part of our fresh flowers guarantee in Oxted, we promise that all our flowers are delivered at their peak. With proper care, our arrangements should last at least five days from the day of delivery. If your flowers do not meet this standard for freshness, please contact us within that five-day window. We value your feedback and will work to make things right as quickly as possible.
Your satisfaction is our top priority. Depending on the situation with your order, we offer:
Each claim is assessed individually to ensure the best possible outcome. Our trusted Oxted team aims to resolve any concerns as quickly and smoothly as possible for every customer we serve, whether for a special occasion or corporate order.
If you have concerns about your flower delivery or any aspect of our service, we encourage you to get in touch with us as soon as possible. Please provide your order details and a description of the issue, including any relevant photos, so we can investigate thoroughly. Complaints are taken seriously and handled confidentially by our experienced team. We endeavour to respond to all queries promptly and fairly, typically within one business day.
Flowers Oxted is proud to be a trusted florist within the local Oxted community, supplying fresh flowers to neighbouring villages and businesses. We value the relationships we build with our customers and always strive for your complete satisfaction. If you experience any issue—from damaged flowers to concerns about freshness—rest assured we’ll address it with the utmost care and professionalism.
Your trust matters to us. Thank you for choosing Flowers Oxted for your floral needs and for supporting a local business dedicated to quality and service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
